WORK EXPERIENCE
Townsquare Interactive | Charlotte, NC
Content Manager
August 2022 - March 2025
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Managed 11-17 writers and editors by setting and upholding clear expectations, creating targeted trainings, leading collaborative meetings and fostering skill development
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Implemented ChatGPT, Grammarly and other AI tools across all projects, resulting in measurable improvements in 52% of department-wide content
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Explored new service offerings, like blogs, to increase company revenue and customer retention
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Identified departmental challenges and introduced innovative, data-driven solutions
Senior Content Writer
November 2019 - July 2022
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Produced compelling content for 1,500+ websites, averaging 2,000-2,500 words daily
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Worked with clients in 40+ industries, including home improvement, travel and pet grooming
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Applied SEO techniques to enhance online visibility and engagement
The HOTH | Remote
Quality Control
September 2018 - October 2019
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Edited blog posts written by others to ensure they aligned with The HOTH’s quality standards
Freelance Writer
April 2018 - October 2019
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Wrote 20-25 weekly blog posts across diverse topics, including travel, entertainment and health
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Used SEO keywords to increase clients’ website traffic
Qkids English | Remote
TEFL-Certified English Teacher October 2016-September 2018
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Utilized props and online classrooms to teach English as a foreign language to children
Comfort Keepers | State College, PA
Public Relations Assistant
February 2016-October 2016
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Wrote press releases, articles and letters
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Attended career fairs and meetings to recruit potential employees
EDUCATION
Kutztown University of Pennsylvania
Bachelor of Arts (B.A.) in Professional Writing, 2015
Lehigh Carbon Community College
Associate of Arts (A.A.) in Communications, 2013
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SKILLS & EXPERTISE
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Digital marketing
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Content writing
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Editing and proofreading
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Team management
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Policy creation and implementation
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Hiring and training
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AI utilization
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AP Stylebook adherence
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SEO and keyword integration
CONTACT
Let's connect and take your content to the next level.
Phone: 484-538-1437
Email: TiaRGardner@gmail.com